Nelson Labs
  • 03-Oct-2017 to 02-Dec-2017 (MST)
  • Sales
  • Salt Lake City, UT, USA
  • Hourly
  • Full Time

Full Benefits

Job Description

Relationship Associate


Mon-Fri 8:00am-5:00pm

Job summary:

The Relationship Associate will report directly to the Sales Supervisor with primary responsibility for all customer support within a territory.  The Relationship Associate will be responsible for growth, consulting, project management within the territory.  The Relationship Associate can advance in the Sales organization by identifying and cultivating a portfolio of 20 key accounts totaling a minimum of $2.5M with the potential growth of at least $4M.  The Relationship Associate will then train his/her replacement for the territory and will become a Strategic Accounts Manager with responsibility to grow and develop the identified portfolio.

Essential job functions:

         Territory management:

o    Incoming telephone calls

o    Account management

o    Strategic plans

o    Consulting

         Project management:

    • Coordinate with and maintain good relationships with the technical departments, and all areas of the company.

o    Develop alignment of goals between sales and lab departments.

         Sample tracking and reporting Login through reporting

         Know and follow the Nelson service standard.

Regulatory Compliance

         Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc).

         Know and follow company policies and procedures.

Professional Development

  • Complete required training on time.

Perform other duties as assigned.

Job requirements:

  • Must be able to communicate effectively (English)
  • Must have excellent customer service skills
  • Must understand technical aspects of microbiology/medical device testing
  • Must have good verbal and written communication skills; including legible handwriting
  • Must be able to follow directions, organize and follow through on projects
  • Must be able to manage time for maximum productivity
  • Must be able to respond to voicemails, emails and other communications in a timely manner.
  • Must have basic computer skills- general knowledge of Microsoft Office

Physical requirements:

Must be able stand/walk for 20% of the day and 80% of the day sitting at a desk or on the computer.  Must be able to occasionally lift a maximum of 15lbs.

Education and experience requirements:

High School Diploma or Equivalent and five years of experience in sales/customer service or AA/BS degree with two years of experience in sales/customer service.

Nelson Labs
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