Nelson Labs
  • 11-Mar-2020 to 10-May-2020 (MST)
  • Quality Assurance
  • Salt Lake City, UT, USA
  • Hourly
  • Full Time

Medical, Dental, Vision, Time-off, 401(k) w/ company match and much more.


At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of sterility assurance, medical device evaluation services and expert advisory services.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays, time-off and the opportunity to attend many company-sponsored employee and family events.

Nelson Labs employees play a critical role in reaching our mission of: Safeguarding Global Health.

Summary

The Report Specialist creates and compiles the company's final product (report and/or letter) using preapproved templates to interpret and input data that details the testing performed at Nelson Laboratories, LLC (NL). Also responsible for ensuring the imaging and archival of documents after completion. Balances quality, accuracy and prompt/timely completion of tasks by having a central departmental focus to ensure appropriate consistencies across multiple tests. Required to serve our customers with the highest importance.

Essential Job Duties

General:

  • Have adequate knowledge and training to perform job functions
  • Type, review, process, and perform corrections on all final report types
  • Scan documents in accordance with proper scanning procedures.
  • Verify that all scanned images are exact and true copies of physical documents.
  • Post sponsor final report data and other data to customer portal.
  • Send reports by U.S. Mail, email, FedEx, or UPS (when applicable).
  • Prepare letters and preliminary results, as needed
  • Initiate and ensure amended/duplicate report requests are being processed in a timely manner
  • Perform temporary on-site archival of documents in accordance with standard procedures
  • Load, edit documents into the electronic document management system and MasterControl.
  • Meet quality expectations of the team (rework)
  • Participate in resource sharing, as assigned
  • Demonstrate NL core values

Organization / Time Management:

  • Maintain weekly 5S (cleanliness and organization of space)
  • Complete tasks on time, as assigned
  • Respond to all communications in a timely manner (e.g., customer inquiries, voicemails, emails, etc.)
  • For non-traditional shift, as applicable: Coordinate with supervisor to ensure proper coverage of business hours and workload coverage

Continuous Improvement (Kaizen):

  • Recommend applicable process improvements of job and customer service efforts
  • Anticipate new challenges and develop creative solutions to address them

Regulatory Compliance:

  •   Know and follow applicable regulatory requirements (e.g., GMP, GLP, ISO, etc.)
  •   Know and follow company and department policies, procedures, mission, vision, and values
  •   Follow quality best practices to meet regulatory and customer requirements

Professional Development:

  •   Complete required training on time (e.g., Master Control, live company trainings, New Employee Orientation, etc.)

Perform other duties as assigned.

Education/Training

Minimum of 18 years of age in addition to a High School Diploma or equivalent. Previous office and customer service experience is preferred.

Qualifications

Abilities:

  • Data interpretation and entry(sorting and identifying relevant information to be reported)
  • Basic math, such as rounding and significant figures
  • Effectively prioritize tasks and budget time to meet completion deadline(s)
  • Multi-task and be self-motivated
  • For nontraditional shift, as applicable: work with minimal or no supervision
  • Balance a fluctuating work load while maintaining high quality and timely delivery

Quality:

  • Attention to detail
  • Honesty and integrity doing the right thing even when no one is watching
  • Proofreading skills
  • Reporting skills, as determined by supervisor
  • When established in role, ability and knowledge to type core reports on current team

Computer / Keyboarding:

  • Demonstrate typing at a minimum of 50 wpm with 90% accuracy (best out of three)
  • Proficient at 10-key
  • Internet search usage

(Knowledge of Microsoft Office (e.g., Word, Excel, Outlook, CRM, etc.)

Physical Requirements:

Must be able to spend up to 70-95% of scheduled shift sitting at a desk on a computer and the remaining time standing or walking. This position may require occasional lifting of up to 35 lbs. To avoid experiencing symptoms of discomfort, minimal levels of adequate visual skills are necessary, such as: accommodation (eye-focusing ability: view small details [misplaced period, etc.]) and binocular vision (coordination of both eyes: depth perception).

 

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