Nelson Labs
  • 28-Jan-2020 to 28-Feb-2020 (MST)
  • Sales
  • Salt Lake City, UT, USA
  • Base + Commission
  • Full Time

Medical, Dental, Vision, 401(k) w/company match and much more.


At Nelson Laboratories, a Sotera Health Company, our employees are part of an industry-leading, global provider of sterility assurance, medical device evaluation services and expert advisory services.

Our employees receive competitive pay, growth and learning opportunities, insurance benefits, tuition reimbursement, paid holidays, time-off and the opportunity to attend many company-sponsored employee and family events.

Nelson Labs employees play a critical role in reaching our mission of: Safeguarding Global Health.

Job Description

Regional Account Manager

Job Summary: The Regional Account Manager will report directly to the Inside Sales Manager with primary responsibility for all customer support within a territory. The Regional Account Manager will be responsible for growth, consulting, and account management within the territory.

Essential job functions:

  • Man sales across pre-defined multi-state region 
  • Address all high volume inbound customer demand via phone, email and other marketing channels   In person onsite, travel (15%), trade shows
  • Proactively find develop and win new business with existing and new customers
  • Manage all business within assigned territory, including new business development, overall account management, and customer issue resolution.
  • Work closely with Sales Support, Project Management and Operations to ensure new and existing business completes successfully
  • Develop strategic plans for further business growth at top accounts and execute those plans with successful outcomes
  • Leverage CRM and ERP systems to track projects, opportunities and quotes to closure and collect relevant information on strategic accounts
  • Represent the voice of the customer within Nelson Labs, advocating for new capabilities, additional capacity and improved processes, all focused on long-term customer success.
  • Know and follow the Nelson service standard.
  • Predetermined assigned Territory

Regulatory Compliance

  • Know and follow applicable regulatory requirements (GMP, GLP, ISO, etc.).
  • Know and follow company policies and procedures.
  • Complete required training on time.

Job requirements:

  • Must be able to communicate effectively (English)
  • Must have excellent customer service skills
  • Must understand technical aspects of microbiology/medical device testing
  • Must have good verbal and written communication skills; including legible handwriting
  • Must be able to follow directions, organize and follow through on projects
  • Must be able to manage time for maximum productivity
  • Must be able to respond to voicemails, emails and other communications in a timely manner.
  • Must have basic computer skills- general knowledge of Microsoft Office

Work Environment:

This job operates in a professional office and laboratory environment. This role routinely uses standard office equipment such as computers, keyboards, computer mouse, telephones, photocopiers, projectors and file cabinets.

Travel requirements.

Occasional travel during the business day. Some out-of-the area and overnight travel may be expected. May be required to attend trade shows, seminars and conferences in addition to sales travel.

Physical requirements:

Must be able stand/walk for 20% of the day and 80% of the day sitting at a desk or on the computer. Must be able to occasionally lift a maximum of 15lbs.

Education and experience requirements:

AA/BS degree in relevant field with 3-5 years of experience in sales/customer service

Scientific background strongly preferred

Nelson Labs
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